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Title
Text copied to clipboard!Commercial Loan Servicing Specialist
Description
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We are looking for a Commercial Loan Servicing Specialist to join our team and play a critical role in managing and servicing commercial loan portfolios. This position requires a detail-oriented professional who can ensure the accurate and efficient administration of loan accounts while maintaining compliance with regulatory standards and company policies. The ideal candidate will have a strong understanding of commercial lending practices, excellent organizational skills, and the ability to communicate effectively with clients and internal teams.
As a Commercial Loan Servicing Specialist, you will be responsible for overseeing the day-to-day operations of commercial loan accounts, including processing payments, monitoring account activity, and addressing customer inquiries. You will work closely with loan officers, underwriters, and other financial professionals to ensure that all loan servicing activities are conducted in a timely and accurate manner. Your role will also involve identifying and resolving discrepancies, preparing reports, and maintaining up-to-date records of all loan transactions.
In this role, you will have the opportunity to contribute to the success of our organization by ensuring the smooth operation of our commercial lending services. You will be expected to stay informed about industry trends and regulatory changes, and to apply this knowledge to improve processes and enhance customer satisfaction. If you are a motivated and detail-oriented individual with a passion for finance and a commitment to excellence, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Manage and service commercial loan accounts, ensuring accuracy and compliance.
- Process loan payments, adjustments, and payoffs in a timely manner.
- Monitor account activity and address any discrepancies or issues.
- Communicate with clients to resolve inquiries and provide support.
- Collaborate with loan officers and underwriters to ensure smooth operations.
- Prepare and maintain detailed records and reports of loan transactions.
- Ensure compliance with regulatory standards and company policies.
- Identify opportunities for process improvement and implement solutions.
Requirements
Text copied to clipboard!- Bachelor's degree in finance, accounting, or a related field.
- 2+ years of experience in commercial loan servicing or a similar role.
- Strong understanding of commercial lending practices and regulations.
- Excellent organizational and time-management skills.
- Proficiency in loan servicing software and Microsoft Office Suite.
- Strong attention to detail and problem-solving abilities.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with commercial loan servicing?
- How do you ensure compliance with regulatory standards in your work?
- What strategies do you use to manage multiple tasks and deadlines?
- Can you provide an example of a time you resolved a complex account issue?
- What loan servicing software are you proficient in using?
- How do you stay updated on changes in lending regulations?
- Describe a situation where you improved a process in your previous role.
- How do you handle difficult client interactions or disputes?
